How do I sign up for electronic delivery?

We presently offer electronic delivery of articles exclusively to all new registrants, as a matter of policy. The default value when you set up your ILLiad account profile will specify electronic delivery only.

How do I know if my computer can receive electronic articles?

You will need Adobe Acrobat Reader installed and configured to work with your Web browser in order to view, download, and print these articles. If you can read the 'Sample Page', then your computer has the necessary software installed to work with your Web browser. However, if your computer tells you the file type is unknown and asks if you want to save the file to disk, then you need to install the Adobe Acrobat Reader software.

How do I get Adobe Acrobat Reader?

Adobe Acrobat Reader is available without charge from the Adobe website. Click the "Support" link to go directly to the "Download & install" page.

How do I get my articles when they arrive?

• Logon to ILLiad with your Username and Password.
• From the main menu, click the 'Electronically Received Articles' link in the 'View' section of the ILLiad Main Menu. (See 'View Electronically Received Articles' section in the Customer Help page for more detailed information.)
• A list will be displayed containing links (Transaction Number) to all of the items that you currently have waiting to be viewed or downloaded. You will have up to 30 days to retrieve them before they expire.
• Remember to exit by pressing the 'Logoff (your username)' link at the top of the Main Menu when you are finished with your session.

NOTE: If you are not pleased with the reproduction of the article you receive by electronic delivery, please contact ILL staff at smithill@case.edu and we will attempt to obtain another copy. If you wish, you may alternatively re-submit a new request, and indicate your concerns within the 'Notes' field of the form.

How do I know which requests will be electronically delivered and which ones will not?

ILLiad sends you an e-mail notification for each item received. That e-mail message will include information about the delivery method. In virtually all instances this will indicate electronic delivery.

What if I do not want electronic delivery?

We believe that electronic delivery has many advantages over paper delivery. Reproduced materials can be provided more quickly and efficiently, with less waste of staff time and material resources. They can be delivered, downloaded and viewed, and printed or saved, from virtually any location at any time of day. Quality of reproduction is often of a high standard of resolution, as electronic delivery technology continues to improve. ILL staff are willing, however, to make occasional exceptions (at our discretion on a case-by-case basis), if extraordinary circumstances warrant (such as in instances where high-density image duplication might be required) -- we will hold any such materials at the Kelvin Smith Library Service Center for no longer than 60 days after pick-up notification. ILL staff should be alerted to this by indicating in the 'Notes' section when submitting an individual request, or by contacting directly by phone or e-mail (see below).

What if I have questions about electronic delivery?

You can e-mail questions to smithill@case.edu or call us at at (216) 368-3517 or (216) 368-3463 (Mon-Fri 9AM-4:30PM).