Answers to Frequently Asked Questions about ILLiad
- What is ILLiad? Who can use it?
- How is ILLiad better than traditional ILL systems?
- Is it more difficult to use an electronic system?
- Why do I need a username and password to use
ILLiad?
- What if I forget my password?
- Can I see all my older requests when I look at my
request history?
-
Do you still accept the paper request cards?
- What Web browser should I use?
- Can I use the system if I don't have a personal
computer?
-
Is security a problem if I use a public workstation?
- Who do I contact if I have problems with or questions
about ILLiad?
-
Why does my browser say that it's sending a cookie? What's in it?
- Why does e-mail from ILLiad look like gibberish on my
computer?
InterLibrary
Loan internet
accessible database.
ILLiad is an electronic system used to process Interlibrary Loan
requests. It offers real-time tracking and information for users, and
highly automated, streamlined processes for ILL staff.
ILLiad is a service of Law Library, supporting law faculty, staff, and
students.
All CWRU libraries support select schools and departments on campus, and
all have Interlibrary Loan departments with specialized expertise to serve
their users.
- Logon once. Tired of filling out your name,
department, campus address, email for each request you make?
- Logon as a First Time User, choosing a username/password of your choice.
- Enter your personal data only once.
ILLiad stores your user profile so the next
time you logon, all you need to enter is your item request information.
Easier. Faster.
- Online tracking. Need to track the progress of your
requests?
-
Logon to ILLiad any day, any time, and view
the activity on your account. No need to call the Interlibrary Loan Office
during daytime business hours.
- Use any web browser from any computer anywhere and get
detailed information about any of your requests (pending or completed), or
even modify/cancel requests.
- Solve mysteries.
If you can't remember whether or not you
ordered something...or ordered it but forgot to pick it up, logging on to
ILLiad may prove your hunch that perhaps your document is in that pile of
papers on your desk, after all! More information. Better information, at
your fingertips.
- Increased accuracy. Dislike trying to fit all your
citation information neatly on a paper form?
- Electronic submission takes the mystery out of handwriting, and reduces
submission and processing errors.
- If we have further questions about a problem request, we can return it
to you for modification, and you can easily and quickly resubmit it again.
- Electronic submission of data allows the automated features of ILLiad
to work quickly. Faster processing means faster service for you.
- Data and Reports... ILLiad stores information in a
searchable database.
- Search your account for older requests and review your research
strategy. Search current requests in a real-time, live system, for better
planning and use of your time. You can see which requests are on their way,
which are still being looked at by lending libraries, or which have been
cancelled by lending libraries...and why.
- Statistical reports pinpoint the most requested journal titles,
cancelled items, comparative data on resource-sharing activity from year to
year, and enable us to make better decisions about our collections, budget
resources, and services.
- Monitor the Interlibrary Loan Office performance! Anyone can produce an
up-to-the-minute report on the number of requests received and finished on
any day (or any hour!), types of materials we borrow, the turnaround time,
and request volume by department. Only University Library's Interlibrary
Loan Department makes its performance indicators available for all to view.
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Use ILLiad from anywhere you have access to a web
browser.
-
ILLiad requires you to set up a password to logon to the service. While we
all have many passwords today, we believe ILLiad is less
trouble than traditional paper and other electronic systems which require
you to enter all of your personal
information with each new transaction.
- Simplify things by choosing a favorite
username and password. You only have to do it once. Use good password
protocol, and remember that since only ILL staff can reset your password,
choose something easily remembered. Your account information will not be
widely available to all staff.
Submit requests 24/7 instead of only during library hours. Forget about having
to find and fill out paper requests. Communicate more quickly with us.
The tradeoffs are strong ones.
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Secure access to information.
-
If
others have access to your computer, your username/password protects
information about your interlibrary
loan requests.
- ILLiad stores your personal data but requires your password to access
it. You control your data about your latest office move, new phone number,
new email address. Your password allows you to edit your own personal
information from any computer, anywhere.
- Choose your own username, although we strongly suggest
using your CWRU ID (e.g., abc4).
- Choose your own password. No one
but you will know your password, not even the library staff. The password
you set is stored
in an encrypted file. NOTE: Only ILL staff can reset your password, it does
not operate
on other CWRU systems. Please choose a password you can easily remember!
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If you forget your password, contact the Interlibrary
Loan Office at ILL-Law@cwru.edu.
- We will clear your current password, allowing you
access to your ILLiad account.
- Use "ill" as your temporary password. Logon to ILLiad. Reset your
password.
NOTE: Only ILL staff can clear ILLiad accounts.
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You will see your entire request history for the current and
prior fiscal year.
- Your account history will include pending, in-process, and completed
requests of photocopies and loaned items. Your history also includes
requests cancelled by you or ILL staff, and these requests can be modified
and resubmitted at any time.
- Your ILLiad account is for Interlibrary Loan items only. Your regular
CWRU account on EuclidPLUS has
current and ordered OhioLINK items and CWRU items.
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All interlibrary loan requests are now processed
through ILLiad. The system is highly automated and relies on
electronic
information to be most efficient for you and library staff.
If you need assistance using a Web browser in general, or
ILLiad in particular, please contact the Interlibrary Loan office
at ILL-Law@cwru.edu.
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Use the browser of your choice, but update it so that it can
handle forms, tables, and frames, the minimal current
configuration for browsing the Web.
- Netscape Navigator
3.0 or greater
- Microsoft Internet Explorer 3.0 or greater
Both browsers are available for the Windows 3.x, Windows 95 or NT, and Macintosh
O/S operating systems. Netscape Navigator is available for UNIX.
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You don't need a personal computer to enter ILL requests on
ILLiad.
- If you previously came to the Law Library to submit paper ILL forms, logon to
any CWRU library workstation to enter an electronic
request. Interlibrary Loan staff, and other public service staff throughout
University Library can assist you in logging on to public workstations to
enter your requests.
- While ILLiad is a service of the Law Library, there are computers with
Web clients available for your use in many locations on the CWRU campus,
including all the CWRU libraries, CWRU computer labs, and offices. Wherever
you work from a computer, you can enter an ILLiad ILL request.
- You can access
ILLiad from off-campus, as long as the computer has a web
browser.
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Web browsers cache information and create a history
file on the local
workstation. Therefore, a subsequent user of the workstation can access
ILLiad under your name by using the browser's Back button to recall a page
from the
cache, or by finding a page with your personal information in the browser's
history file. If you are concerned about the security of your interlibrary
loan
requests, you can take the following steps:
- When using a public access workstation:
- Delete from the history file those pages that contain your
personal information.
- Exit from the Web browser before you leave the workstation. This
prevents the Back button from accessing the pages you were using.
- For best security, use ILLiad from your personal computer or a secure
workstation.
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The Active Server Pages technology that we use to provide live reporting
for
the web sends a Session ID to be stored on your machine. You can refuse this
cookie and still be able to use the ILL web pages and ILLiad without any
problems.
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You may be reading your e-mail on VTVM1 or on a UNIX computer, with a
mail reader that is not MIME-compliant.
We do
not know of a solution to this problem on VTVM1. On a UNIX computer, either
you
or your system administrator should be able to upgrade your mail system to be
MIME-compliant. One solution is to use a program named metamail,
which you
can read about at http://sckb.ucssc.indiana.edu/kb/data/aclk.html
Technical background
The ILLiad mailer uses the Internet standard quoted-printable encoding
when
it sends you an automated message. This encoding is part of the MIME
standard.
MIME stands for Multipurpose
Internet Mail
Extensions.
MIME has two purposes. First, it allows mail applications to tell one
another what sort of data is in mail. Second, it provides standard ways for
mail applications to encode data so it can be sent through the Internet mail
system. MIME encoding overcomes the limitations of the SMTP (Simple Mail
Transfer Protocol) that is used to move mail over the Internet. SMTP is
limited to the US-ASCII character set.
Metamail is a Unix program that can decode MIME-encoded mail. Some UNIX
mailers, for example ELM, will automatically call metamail, resulting in an
error message if metamail is not found on the system. Other UNIX mailers,
for
instance PINE, have the native ability to handle MIME messages.
You can find a link to a source for metamail on the UNIX Bag of
Tricks page
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